What Simply Works!

With my Photoshop order still on ‘Waiting for Payment’ status on its 4th day, I phoned the customer service around 930am and spoke to a guy named Sam.  He said that he needs to verify with the Accounts department if they received my payment and that he’ll give me a call back.

An hour later, I decided to ring him again and after four tries, I still got an automated message.  Even the status of the online support on their website shows OFFLINE when it’s still business hours!  I knew that something wasn’t right.  I thought that Sam is avoiding my call and placed the support status on my account as OFFLINE so that I won’t be able to reach him.  Tsk tsk!

Huh, good thing I’m a girl scout.  I called the husband at work, requested for him to call the company’s number and check whether he’ll get the answering machine.  I told him I was already panicking about my payment and how I wished I could get it back.

After about 15 minutes, the husband called.  He said he was ABLE to speak with somebody there, advised him that there was something wrong with the online transaction that our bank didn’t push the money to their account.  Halleluiah!  You see?  That man was indeed avoiding my call!?!?

Anyway, I’m thankful that my money is still intact and as the husband said, I should get the software straight from the store even if I have to fork about a bit more.  Btw, the online company is Tech4U.com.au.  You’ve been warned!