Bad, Bad Customer Service

My husband and I subscribed to two different mobile service providers.  Which right now I’m regretting because first, his provider has an ongoing “best family cell phone plan” promotion that lets you save on call charges.  Second, my service provider, for two billings in a row, charged me twice my usual monthly payment and I had to make calls to them to request for clarification.

During my last inquiry with them, I was put on hold for over 5 minutes that I had to bear with the “irritating” automated voice on the other end of the line.  5 minutes seems short but when you are unsure whether your call is being attended to or not, it’s tantamount to waiting for an hour!

Little things like these can make me re-think of my decision making skills.  Sigh.

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